NMC AppsStayplan Support
Contact
Email support@nmcapps.com. Please include your iPhone model, iOS version and the Stayplan version (Settings in the app). Do not send passport numbers or other sensitive documents.
Frequently asked questions
How does Stayplan count the 90/180 rule?
For a check date, the window is the 180 days ending on that date (including the check date). Stayplan counts every day you spent in the Schengen area inside that window. The day you enter and the day you leave both count as days of stay. A stay of one day, entering and leaving on the same date, counts as one day. The window moves forward every day, so days drop out as they become older than 180 days.
This is an estimate based on the dates you enter. It is not legal advice. Check with the official EU short-stay calculator and the border authorities.
How do I restore my purchases?
Open Stayplan, go to Settings, and tap Restore Purchases. Use the same Apple ID that made the purchase.
How do I cancel my subscription?
On your iPhone open Settings, tap your name (Apple ID), tap Subscriptions, choose Stayplan and tap Cancel Subscription. Deleting the app does not cancel the subscription. Cancel at least 24 hours before the current period ends to avoid the next charge.
How do I get a refund?
Apple handles all payments and refunds. Request a refund at reportaproblem.apple.com. We cannot issue refunds ourselves.
How do I delete my data?
Your trips and dates are stored on your device only. Delete the app to remove them. To ask us to delete anonymous analytics data, see the Privacy Policy.
Can I move my data to a new iPhone?
Data lives on the device. A device backup restores it with the app. You can also export a PDF trip log for your records.